We would like to refund full for you if your order is not shipping,please contact us firstly if you want to cancel the order.
(1). You do not need to return it if the product arrives which was poorly made, please send us some photos, we will reship it or refund after check your photos.
(2). If the item is unused and good quality, you are unhappy with the product for any reason, we will gladly refund or exchange other product after receive the returned parcel. Please email us firstly before return the parcel, it is helpful to receive the parcel successfully.
(3). Please noticed that we only accept prepaid packages and strongly suggest to contact us for the shipping address before your returned